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When colour goes wrong

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A hair colour service may not always turn out as planned, given that it’s not an exact science, so how do you react?

Conor Doyle, Redken advocate and colour educator, stresses that communication and transparency are key.

He continues: “The best solution is not to panic. It’s a fine balance between honesty and turning a client off a colour result that they actually might like. So, speak your mind but safeguarded with something like: ‘I may want to re-tone this but I’m going to let you have a look first.’ That way, you are giving the client the chance to speak their mind first.”

To get more tips on how to deal with this situation scroll to page 16 of the April/May issue of Salon International. Click here


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